Support coordination helps families make sense of an NDIS plan and turn it into real, working supports for their child. On the Gold Coast there are a range of providers who can help you find therapists, book services and stay on top of your plan. This guide explains how support coordination works, what it costs, and how to choose the right provider for your family.
OTFC provides occupational therapy for children aged 0-18 using play-based, sensory-focused approaches, including assessments, groups, camps, in-community therapy, and NDIS support. Multiple Australian locations including Gold Coast (Burleigh Heads). Offers free meet-and-greet consultations.
Neurodiverse Playhouse offers early intervention, occupational therapy, exercise physiology, podiatry, sensory motor programs, and social skills groups for neurodiverse children and adolescents across Brisbane, Melbourne, and Gold Coast (incl. Burleigh Heads). No diagnosis required; free intro Zoom offered.
Better Rehab Robina is a registered NDIS provider offering occupational therapy, speech pathology, physiotherapy, positive behaviour support, and allied health assistants. Services delivered in-clinic, at home, in community, or via telehealth across the South Gold Coast. Open to NDIS and private clients; no waitlist mentioned.
Urzi Supports is an NDIS registered provider in South East Queensland offering psychology, mental health support work, and support coordination/psychosocial recovery coaching. Services are clinically informed and tailored to individual needs, with face-to-face onboarding and ongoing clinical supervision.
Disability support and allied health provider offering Psychology, Occupational Therapy, and NDIS Support Coordination under NDIS, Medicare, and private pathways. Services delivered via telehealth and in-person across Gold Coast, Tweed Heads, Byron Bay, Melbourne. No specific ages or waitlist details mentioned.
Ashmore, QLD-based NDIS registered provider offering Support Coordination, Occupational Therapy, Support Work, Nursing, Psychosocial Recovery Coaching and social groups. Supports NDIS participants across Australia, primarily SEQ. Offers Telehealth for Support Coordination and Occupational Therapy for remote clients.
PsychologyCare offers psychological therapy and assessments for children, adolescents, adults, and couples across two Gold Coast locations (Mudgeeraba & Coomera), established 2012. Services include NDIS support. Team of 15+ mental health professionals including clinical and general psychologists.
Kids Therapy Club serves children and young people aged 2–20 in Parkwood and Yarrabilba, QLD, offering occupational therapy, speech pathology, psychology, exercise physiology, and group programs including holiday camps and social skills groups.
Support coordination is funded through the NDIS to help you understand and use your child's plan. A support coordinator doesn't provide therapy themselves — instead, they help you connect the dots. That can mean finding and comparing local therapists (speech pathologists, occupational therapists, psychologists), setting up service agreements, coordinating between different providers, and making sure your child's funding is being used in line with their goals.
For children, a good support coordinator also helps parents feel less alone in the process. They can explain plan categories, help you prepare for plan reviews, and troubleshoot problems like long waitlists or funding that isn't stretching far enough.
There are generally three levels of support in this area:
You might benefit from support coordination if:
Support coordination funding is usually included in a plan when the NDIS decides a family needs extra help to implement it — it isn't automatically in every plan.
Support coordination isn't age-specific — it's available for any NDIS participant who has it funded in their plan, from young children through to teenagers and adults. For families of young children, coordinators often work closely with parents rather than the child directly, since the goal is to build the household's ability to manage supports.
A first meeting is usually a relaxed conversation, often held at your home, in the community, or via telehealth. Your coordinator will:
From there, they'll usually put together a plan of action — for example, researching local therapists, making referrals, and setting up service agreements. You should leave the first meeting with a clear sense of the next steps.
Support coordination is funded under Capacity Building — Support Coordination in your NDIS plan. This is separate from your therapy (Capacity Building — Improved Daily Living) and Core supports.
The NDIS sets price caps for support coordination, and these are reviewed each year in the NDIS Pricing Arrangements and Price Limits. As a general guide, support coordination in Australia is charged as an hourly rate, with specialist support coordination charged at a higher rate. Because caps and rates change, always check the current NDIS pricing document and confirm rates in writing with your provider before signing a service agreement.
A key point: your support coordination funding is a set dollar amount in your plan. A good coordinator will help you track how much time is being used so it lasts the length of your plan.
This page features Gold Coast providers including OTFC Gold Coast and Neurodiverse Playhouse (Burleigh Heads), Better Rehab – Robina and Urzi Supports (Robina), Your Hart2Hart (Southport), Daffodil Therapy and Care (Ashmore), PsychologyCare (Mudgeeraba), Kids Therapy Club (Parkwood), and The Neurodiverse Network (Burleigh Heads).
When comparing providers, consider:
Choosing a coordinator you trust makes a big difference. Take your time, ask questions, and don't be afraid to speak with more than one provider before deciding.
Or read the full support coordination guide, or browse all Gold Coast providers.
No. Support coordination is only funded when the NDIS decides a participant needs extra help to implement their plan. If you think you need it, you can raise this at your planning meeting or plan review and explain why.
Plan management handles the financial side — paying invoices and tracking your budget. Support coordination helps you find, connect with and coordinate the actual services. They're separate funding lines and you can have one or both.
It's charged at an hourly rate set by the NDIS, with specialist support coordination at a higher rate. The NDIS sets price caps that change each year, so check the current NDIS Pricing Arrangements and confirm rates with your provider before signing.
If your plan is self-managed or plan-managed, you can generally use registered or unregistered providers. If it's agency-managed, you must use NDIS-registered providers. Always check a provider's registration status and confirm it matches your plan type.
Yes. Support coordination and therapy are funded under different parts of your plan. In fact, a key role of a coordinator is to help you find suitable therapists and make sure your child's providers work together effectively.