What support coordination involves for children
Support coordination is a funded service that helps you understand and use your child's NDIS plan. A support coordinator (sometimes called an SC) works alongside your family to connect the funding in your plan with the right therapists, community programs and everyday supports. For children, this often means helping parents find speech pathologists, occupational therapists, physiotherapists or psychologists, coordinating between those providers, sorting out service agreements, and keeping an eye on how the budget is tracking.
Support coordination comes in three levels: Support Connection (helping you build the skills to manage supports yourself), Coordination of Supports (the most common level, coordinating a mix of services), and Specialist Support Coordination (for more complex situations, often where there are multiple agencies or risks involved). Your NDIS plan will specify which level, if any, has been funded.
Importantly, a support coordinator does not deliver therapy. Their job is to help you navigate the system, not to diagnose or treat your child.
Signs your family might benefit from support coordination
Many families find support coordination most useful when:
- Your child has just received their first NDIS plan and you're unsure where to start.
- You're spending hours ringing providers only to hit long waitlists.
- Your child sees several therapists and you'd like someone to help them work together.
- You're worried about running out of funding, or unsure which budget pays for what.
- A big transition is coming up, such as starting school or moving between services.
- English isn't your first language, or you'd simply like a knowledgeable person in your corner.
Suitable ages
Support coordination is available for NDIS participants of any age, including babies and young children supported through early childhood approaches. For younger children (typically under 9), the NDIS early childhood pathway may connect you with an early childhood partner first, and support coordination may or may not be funded on top of this. For school-aged children and teenagers, a funded support coordinator can be especially helpful during transitions and as the mix of supports grows more complex.
What a first appointment looks like
Your first meeting is usually about getting to know your family and your child's goals. Expect the coordinator to:
- Read through your NDIS plan with you and explain each funding line.
- Ask about your child's strengths, needs and the outcomes you're hoping for.
- Talk through any current providers and gaps you'd like to fill.
- Explain how they'll work with you, how often you'll be in touch, and how they record hours.
Many coordinators offer this first meeting in your home, at their office, or via telehealth (phone or video). You should leave with a clear next step, such as a shortlist of therapists to approach or a plan to sort out service agreements.
Typical costs and NDIS funding lines
Support coordination is funded under the Capacity Building — Support Coordination budget in your NDIS plan. This is separate from your Core and other Capacity Building budgets, so it can't usually be spent on therapy itself.
The NDIS sets price caps that support coordinators can charge. As a general guide, standard Coordination of Supports is charged at an hourly rate typically in the $100–$110 per hour range, while Specialist Support Coordination sits higher. These figures change with the annual NDIS Pricing Arrangements and Price Limits, so always confirm current rates directly with the provider. If your plan is self-managed or plan-managed, you may have more flexibility in who you engage, including unregistered providers.
Always ask how hours will be used across the plan period so your funding lasts.
How to choose a provider in Sydney
Sydney has a wide choice of support coordination providers, including those featured on this page. When comparing options, look for:
- NDIS registration: Check whether the provider is a registered NDIS provider, especially if your plan is agency-managed (this is required). Plan-managed and self-managed participants have more choice.
- Relevant credentials: While support coordinators don't need to be therapists, many come from allied health or social work backgrounds. If a provider also offers therapy, confirm clinicians are registered with the appropriate body — Speech Pathology Australia for speech pathologists, AHPRA for psychologists and physiotherapists, and Occupational Therapy Australia / AHPRA for OTs.
- Waitlists: Ask how soon they can start and how quickly they respond to messages. Long waits are common, so it pays to ask early.
- Telehealth and travel: Check whether they offer phone/video support and whether they charge travel time for in-person visits across Sydney.
- Experience with children: Ask whether they regularly support families and understand school-based and early childhood supports.
Questions to ask before you commit
- Are you a registered NDIS provider, and which management types do you work with?
- What level of support coordination do you provide, and does it match my plan?
- How many hours would you recommend, and how will you track them?
- Do you have experience coordinating supports for children my child's age?
- What's your current waitlist, and how do you prefer to communicate?
- Do you charge travel, and do you offer telehealth?
- How do you help me build skills so I can eventually manage more myself?
Taking the time to ask these questions helps you find a coordinator who genuinely fits your family — and makes your child's NDIS plan work harder for them.